Shipping and Returns

Shipping

Returns & Refunds

All customers can return unopened Poma products for 15 days (starting from the day the said product is delivered for a refund). Poma, however, doesn't accept returns for products whose boxes have been opened and products were used. Prior to the return of the product we will require a photo proof of an unopened box. 

In order to proceed with order cancelation, please complete 3 simple steps: 

1) Contact support@pomabrush.com and inform us about your decision
2) Prepare product(s)* included in the package in their original packaging for the return.
3) Ship the product to the following address:

Worldtrans Logistics Services Ltd

Room B, 11/F, Win Sun Manufacturing Building

2 San Hop Ln

Tuen Mun

Hong Kong

support@easyship.com
(*there are no postcodes in Hong Kong)

You will be responsible for paying for your own shipping costs for returning your item (shipping costs are non-refundable for returns).

In order to proceed with a cancelation, please complete 3 simple steps:

Contact support and inform us about your decision: order cancellation or return & refund

Prepare product(s)* included in the package in their original packaging for the return

Ship the product to the following address

*Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. Brush heads should not be opened, value of opened brush heads will be deducted in the cost of the refund, as used brush heads cannot be returned and refunded.

**Refund can be made only in case if the product has not been shipped or product has been returned. Please note refunds of non-shipped items are processed within 30 business days. Refunds for returned orders will be processed within 30 business days after the product has been received at the warehouse. 

***We do not refund orders that has been shipped, however were not picked up by customers for whatever reason. Shipped order can be refunded only if the was returned back to Poma and this is confirmed by Poma warehouse.

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