Warranty

Register your device for warranty (click here to register) within 5 days of delivery to be eligible for warranty program.

Your Poma warranty starts on the day of delivery and runs for 1 years. If your Poma is defective during the warranty period, you must submit a request. Warranty case will be considered only in case of a registered Warranty within 5 days post-delivery. Our Customer Experience Team will get back to you within 24-48 hours to assist you. 

In an unlikely event of malfunctioning device, please contact us at support@pomabrush.com and submit evidence of malfunction. 

Please allow us to process free replacements within 30 to 60 business days.

The warranty does not cover cosmetic damage such as scratches, or damage caused by:

  • Normal wear and tear

  • Accident, misuse, dirt or water

  • The product being tampered with

  • Improper use

  • Repairs carried out by yourself

  • Failure to take proper care of the product, including recharging

  • The product being altered or used for commercial purposes

*The Service Center will send you a like-for-like technical replacement, or if this is not possible a device of a higher specification. The Service Center may not be able to supply a water flosser of the same colour.