FAQ
Product
Is PomaBrush a sonic toothbrush?
Yes, PomaBrush is a sonic toothbrush. Sonic toothbrushes have vibrating brush heads that move bristles side-to-side at high speeds. Sonic brushes have an estimated 10,000-30,000 vibrations per minute, compared to a maximum of 7,500 rotations per minute with a standard oscillating (small circular heads that rotate back and forth) toothbrush. This extra-fast movement of sonic brush heads means more plaque removal compared to oscillating brush heads.
What is the difference between silicone and nylon brush heads?
PomaBrush provides a comprehensive cleaning with its silicone bristles and is gentle enough for even sensitive teeth and gums. Our soft antimicrobial silicone bristles won’t hurt your gums or enamel, as they gently massage and strengthen them. You might want to choose PomaBrush nylon brush heads for a deep clean. PomaBrush super soft charcoal infused PBT nylon bristles are designed to remove surface stains.
Does PomaBrush have a built-in timer?
Yes! With its in-built 2-minute timer and 30-second reminders to change brushing areas, PomaBrush promotes the correct tooth brushing habits recommended by dentists worldwide.
What colour options do you have?
PomaBrush and accessories come in two colours – black and white. We might have exclusive colour options for brush heads depending on the seasonality.
How often do I need to charge the PomaCase?
PomaBrush is built for your on-the-go lifestyle. Whether it's for an overseas trip or a last-minute office meeting, PomaCase keeps your brush charged for 4 months on a single charge.
Should I dry my brush before placing it in the PomaCase?
PomaBrush must be dry before placing it in the PomaCase. You can simply wipe your brush using a towel. PomaCase is not waterproof, placing a wet toothbrush inside the case may cause water leakage inside the case and further malfunction of the charging case. Please note: In the event of such malfunction we will not be able to replace your PomaCase under the standard warranty.
Do I need to use a toothpaste with PomaBrush?
Yes! Use PomaBrush with your favourite toothpaste.
What brushing technique does PomaBrush require?
PomaBrush is a sonic toothbrush. This means you do not need to add much pressure to your brushing. You will need to slightly go over your teeth to brush them thoroughly.
Customer Experience
Can I modify my order after I place it?
You can modify your order before it is dispatched. To do so, please, contact support@pomabrush.com and our team will help you.
How do I request cancelation and/or refund?
Please check "Shipping/Returns" page. Navigate to the Footer of the website and click "Shipping/Returns" link.
How do I claim for a warranty replacement?
Please, contact support@pomabrush.com by describing the issue. Our support team will assess the situation and advise if you are eligible for the replacement under standard warranty scheme.
Can I find PomaBrush in retail stores?
PomaBrush is a Direct-to-Consumer brand. You are welcome to purchase our products through our website. In some regions, however, PomaBrush is presented in local retail stores.
Shipping
When will I receive my purchase?
Due to peak order volumes, dispatch date can be delayed. Shipping takes on average 14 business days.
Delays are possible due to current global disruptions of the supply chain, local delays at customs or airport hubs. Restrictions applied to shipping and warehouse services. We don't have control of these delays or service disruptions once order has been dispatched from our warehouse and you received your tracking link.
What couriers do you work with?
We work with DHL, FedEx, Quantium, Aramex, UPS and others (including regular postal services) based on the order destination.
Do you ship worldwide?
Almost. Poma currently ships to: United States of America, Canada, Latvia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City, Turkey, Hong Kong SAR, Macao SAR, Philippines, Singapore, South Korea, Australia, New Zealand, China, India, Indonesia, Japan, Malaysia, Taiwan, Thailand, United Arab Emirates, Kuwait, Qatar, Saudi Arabia, Bahrain, Israel, Oman, South Africa.
How do I track my order status?
Once your order is dispatched, you will receive an automated email with the tracking link to the email address provided at the checkout.
My order has been held at customs, what should I do?
If your order has been held at customs, you are required to contact or visit your local customs office to get your order. We do not have control or influence on local customs to release your order or let someone else to pick it up.
There has been no move of my order per the tracking number provided, what should I do?
Some couriers provide limited tracking information. If your order delivery is 10 days past due the ETA provided on your tracking, please contact us at support@pomabrush.com and we will reach out to the courier to check your order status. Please note, we do not have influence on shipping service providers to speed up your delivery. Once orders are handed over to couriers, we can't make shipping faster as we don't have control over logistics processes.
I was not able to pick up my order and it has been returned, what should I do?
If your order has been returned, contact us at support@pomabrush.com and we will re-ship your order. Please, note that additional shipping fee will be applied.