Orders are dispatched within 1-2 business days after purchase date. All customers receive an email notification with a tracking number once order has been shipped.
The date of delivery for your order may vary due to carrier shipping standards, delivery location, method of delivery, the quantity of items ordered.
Shipping costs are based on the weight of the items you order and your location.
Please note, Poma ships orders internationally and all orders are shipped on DDU (Delivery Duty Unpaid) terms, therefore, customers are responsible to settle import fees (if applicable by local regulations).
Unfortunately, we are not able to cancel an order if it has already been shipped, please note that shipping costs are also non-refundable if an order has been shipped. Once the product has been shipped, we are unable to expedite the shipment or speed up delivery of your order.
Please note: Due to Chinese New Year supply chain gets extremely busy across international e-commerce industry and order dispatch might be delayed!
Returns & Refunds
All customers can return unopened Poma for 15 days (starting from the day the said product is delivered for a refund). Poma, however, doesn't accept returns for products whose boxes have been opened and products were used. Prior to the return of the product we will require a photo proof of an unopened box.
In order to proceed with order cancelation, please complete 3 simple steps:
1) Contact our team and inform us about your decision
2) Prepare product(s)* included in the package in their original packaging for the return.
3) Ship the product to the following address:
Worldtrans Logistics Services Ltd
Room B, 11/F, Win Sun Manufacturing Building
2 San Hop Ln
You will be responsible for paying for your own shipping costs for returning your item (shipping costs are non-refundable for returns).